Thanks so much for taking interest in The Aroma Bin! Below, you’ll find all information constituting our Store Policies. If you're looking for information regarding candle care, click here.
The Aroma Bin is composed of small batch, hand poured candles. Thus, all orders are processed within 10-12 business days as we’re carefully creating and packaging your smell-goods! Please note, processing times are separate from shipping.
Processing days do not include weekends or holidays. In the event we are experiencing a high volume of orders, shipments can possibly be delayed by a few days.
Once processing times are complete, you can expect your order to arrive to your home within 1-3 business days
- Small Box Shipping – USPS PRIORITY
- Standard Shipping — USPS PRIORITY // UPS GROUND (based upon customer selection)
You’ll receive a shipping email with your tracking information attached upon shipment.
Due to COVID-19, processing and delivery times have been extended. Please allow additional time regarding the arrival of your package.
Please ensure you have correctly entered your full shipping address, The Aroma Bin accepts no liability in the event orders are unable to be delivered due to an incorrect address or failure to pick up an item via USPS. If this occurs and the order is returned to us, please note a reshipping fee will be implemented prior to an additional send out.
The uttermost care is taken while creating and packaging your order. Should your package arrive damaged, we must be notified within 24 hours. Please contact firstname.lastname@example.org with your first/last name and order number attached.
Additionally, save all packaging materials and damaged items as photographic/physical proof will be required. Damages without required proof will not be processed for a claim.
Due to the nature of creating hand-crafted goods, we do not provide refunds — all sales are final. Exceptions may be made at our discretion only if a mistake has been made on our behalf. In the event a refund is processed, please note this will not include the shipping fee.
Unfortunately, we do not accept returns/refunds based on change of mind. If you are uncertain of a particular scent, please feel free to try our sample scents prior to committing to a full size item. Refunds and returns are not applicable on sample sizes.
Discount codes cannot be combined with other offers. Promotional codes are not applicable to sample sizes, sets or tools as they are already marked at a discounted rate. Code AB10 is only applicable to first time users. Due to the weight of sample sizes, they are not able to be shipped as a single item. The Aroma Bin reserves the right to cancel or modify promotions at any time without notice.
We'd love to hear from you, feel free to contact us here!